Privacy Policy

The data controller for personal data collected via the Yoora platform is: Yoora Email: [email protected]

When using the Yoora platform, we collect the following data: 2.1 Identification Data - First and last name - Email address - Phone number - Password (stored in encrypted format) 2.2 Professional & Staff Data - Business name, address, and geographical location - Business description and photos of work - Services offered, pricing, availability, and working hours - Staff names, bios, schedules, and performance/reviews 2.3 Booking & E-commerce Data - Appointment history and services booked - Order history, billing addresses, and transaction metadata - Reviews and ratings 2.4 Preferences & Loyalty Data - Preferred language and contact methods - Reward points, coupons used, and referral codes 2.5 Technical Data - IP address - Browser type and device used - Browsing and session data

Your personal data is collected and processed for the following purposes: - Account management: creation, authentication, and management of your personal space - Connection: allowing clients to find and book appointments with professionals - Communication: sending appointment-related notifications - Security: enterprise-grade fraud prevention and platform protection

In accordance with Algerian Law No. 18-07 of June 10, 2018 on the protection of personal data, as well as the General Data Protection Regulation (GDPR) for international users, processing is based on: - Contract execution: necessary for providing the matchmaking and booking service - Consent: for promotional communications - Legitimate interest: for platform improvement and fraud prevention

Your data may be shared with: - Professionals: during a booking, the professional accesses your name and phone number to contact you - Clients: public information of professionals is visible to all users - Technical infrastructure providers, ensuring high availability and data security We never sell your personal data to third parties.

- Account data: kept for the duration of your registration and deleted within 30 days after account deletion - Booking data: kept for 3 years - Professional data: kept for the duration of the subscription and 6 months after

You have the following rights (Algerian Law and GDPR): - Right of access and portability - Right to rectification - Right to erasure (right to be forgotten) - Right to object To exercise your rights, contact us at: [email protected]

As an enterprise SaaS solution, we implement robust measures to protect your data: - Encryption of passwords and sensitive data - Secure connections (HTTPS/TLS) - Strict role-based access control - Secure authentication - Hosting on certified, highly secure cloud servers

Yoora uses essential cookies for the platform to function: - Session cookies - Authentication cookies - Preference cookies We do not use intrusive advertising tracking cookies.

You can delete your account from your profile at any time. Deletion will erase your personal data from our systems within a maximum of 30 days.

We reserve the right to modify this privacy policy. In case of significant changes, you will be informed by email or via the application.

For any questions: Email: [email protected]